What is a good way to conduct an interview?

- "Can you describe a project where you had to work with a difficult team member? What did you do to manage the situation?"

I have tried a number of methods since I began interviewing candidates in the 90s. The one that seems to be the best predictor of future work success, regardless of the type of role you are hiring for, is the STAR interview method.

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- Example: "In my previous role as a project manager at XYZ Company, we were facing a tight deadline for a major product launch."

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Common STAR Method Questions

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- Prepare in Advance: Review the job description and identify the key competencies required for the role. Think of examples from your past experiences that demonstrate these competencies.

1. Situation: Describe the context within which you performed a task or faced a challenge at work. This sets the stage for the interviewer and provides background information.

- Evaluate Competencies: Behavioral questions often target specific competencies such as teamwork, leadership, problem-solving, and adaptability. The STAR method helps interviewers see evidence of these skills in your past experiences.

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Employers favor the STAR method because it allows them to:

- Predict Future Performance: The underlying premise of behavioral interviews is that past behavior is the best predictor of future behavior. By examining how you handled situations in the past, interviewers can gauge how you might perform in similar circumstances in the future.

4. Result: Share the outcomes or results of your actions. Highlight what you accomplished and, if possible, quantify your success.

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- "Tell me about a time when you faced a challenging situation at work. How did you handle it?"

In conclusion, the STAR interview method is a powerful tool to help you present your experiences and achievements in a structured and impactful way. By using this approach, you can effectively demonstrate your qualifications and make a strong impression on potential employers.

2. Task: Explain the actual task or responsibility that you needed to accomplish. This part focuses on your specific role in the situation.

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To help you prepare, here are a few common behavioral questions that are well-suited for the STAR method:

- Example: "My task was to lead a cross-functional team to ensure the project was completed on time and met all quality standards."

The STAR method helps interviewers assess candidates in a structured manner, ensuring that responses are focused and relevant. By using this approach, you provide a clear and concise answer that showcases your problem-solving skills, initiative, and ability to deliver results.

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- Be Specific: Avoid vague or general answers. Provide concrete details about what you did and the impact it had.

3. Action: Detail the actions you took to address the task or challenge. Focus on what you did, why you did it, and how you did it.

- Practice: Practice delivering your STAR responses to ensure they are clear and concise. Consider doing mock interviews with a friend or using online platforms to refine your answers.

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- "Give an example of a goal you set and how you achieved it."

Why Use the STAR Method?

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The STAR interview method is a structured approach to answering behavioral interview questions in a way that clearly outlines your experiences and achievements. STAR stands for Situation, Task, Action, and Result, and it provides a framework to help you organize your thoughts and present your responses in a coherent and compelling manner. This technique is widely used by top employers like Google, JP Morgan Chase, Deloitte, and Nestle due to its effectiveness in predicting future job performance.

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If you would like to learn how to conduct STAR interviews, please check out my online course…

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- "Describe a situation where you had to adapt to a significant change at work. How did you manage it?"

- Example: "As a result of these efforts, we launched the product on time, which led to a 15% increase in sales in the first quarter and received positive feedback from stakeholders for our efficient collaboration and high-quality deliverables."

Breaking Down the STAR Method

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- Ensure Consistency: This method ensures that all candidates are evaluated using the same criteria, making the interview process fairer and more objective.

- Example: "I organized daily stand-up meetings to keep everyone on track, delegated tasks based on team members' strengths, and implemented a new project management software to streamline communication and tracking."

Tips for Using the STAR Method

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